Music on Hold

Music on hold can be in WAV or MP3 format. To play an MP3 file you must have mod_shout enabled on the ‘Modules’ tab. You can adjust the volume of the MP3 audio from the ‘Settings’ tab. For best performance upload 16 bit, 8/16/32/48 kHz mono WAV files.

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  • Click the edit pencil on the right to customize music on hold options. This can be done on each kHz group.

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  • Name: Choose a name. (default is needed for the defauly Music on Hold.)

  • Path: Path to where the music is.

  • Shuffle: True or False (If true and multiple music files will shuffle the play order.)

  • Sampling: The rate the music is encoded in.

  • Channels: Mono or Stereo.

  • Interval: Silence between files playing in milliseconds.

  • Timer Name: Best to keep as soft.

  • Chime File: The file you want to “chime in” while Music on Hold is playing.

  • Chime Frequency: Seconds between each “chime in”.

  • Chime Maximum: Max number attempts to “chime in”.

  • Domain: Select Global for all domains or the specific domain for only that domain.

Music on Hold Tips

  • When a new music on hold category mod_local_stream will be restarted. If it is busy then it will not restart automatically. A manual restart of the module is required when it is not in use. The module can be restarted from the Menu -> Advanced -> Modules or from the console and fs_cli with following command.

    reload mod_local_stream

  • Each music on hold category is given a name. If the domain is set to global the name will be the name in the example below the protocol that is used is local_stream and the music on hold category is default and domain is set to global.

    local_stream://default

  • It is possible that a domain or tenant can have its own category of music. In this example the name is ‘custom’ and the domain was assigned automatically to the current domain.

    local_stream://domain_name/custom

Setting Up Custom Music on Hold in FusionPBX 5.3

Step 1: Add Music on Hold​ Log in to the FusionPBX web interface.

  • Navigate to Applications > Music On Hold.

  • Click the Add button in the top-right corner of the screen.

  • If you want to upload a file to an existing category, select that category. Otherwise, click the +button to create a new MOH category.

  • Enter a name for the new category (if creating one).

  • Leave the dropdown set to “Default.”

  • Select a file to upload.

  • Click the Upload button. (Large files may take a moment to upload.)

  • Your new category and file will appear in the list.

Step 2: Reload the Music on Hold Module (for New Categories)​ If you created a new category, follow these steps:

  • SSH into your server and run the following commands:

  • fs_cli This command opens the FreeSwitch CLI

  • reload mod_local_stream This command reloads the new category

  • Press Ctrl+D to exit the CLI.

  • Type exit to close the SSH session.

Step 3: Assign Custom MOH to an Extension​ Navigate to Accounts > Extensions.

  • Select the extension you want to apply the custom MOH to.

  • Find the “Hold Music” option and select your new custom group.

  • Click Save to save your changes.

Step 4: Verify Custom MOH​

  • Test your custom MOH by calling the extension and placing it on hold.

  • You should hear your custom MOH playing.