Features

Explore the powerful capabilities of FusionPBX, organized into categories below. Each feature links to detailed documentation where available.

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Call Management

Feature	Description	Documentation
Announcements	Set up auto attendant recordings for caller announcements	IVR Menus
Barge/Eavesdrop/Intercept	Listen into active calls from another extension	Feature Codes
Call Block	Block inbound calls by caller ID	Call Block
Call Broadcast	Create a recording and select one or more groups to have the system call and play the recording	Call Broadcast
Call Forward	Forward calls to extensions or external numbers	Call Routing
Call Monitoring	View which extensions are currently in a call (see Active Extensions)
Call Pickup	Answer an extension that is currently ringing
Call Recordings	Record all calls, some calls or parts of the call	Call Recordings
Call Routing	Send the call to multiple directions or perform actions based on caller id and other information (see Dialplan Manager)	Call Routing
Call Announced Transfer	Transfer the active call to another internal or external call. Also known as a warm transfer
Call Blind Transfer	Transfer calls like a queue or IVR handoff	Feature Codes
Call Transfer	General call transfer functionality	Feature Codes
Call Waiting	Toggle between calls with a beep notification	Feature Codes
Do Not Disturb (DND)	Direct calls to voicemail by default or send to an alternate destination	Call Routing
Follow Me	Ring multiple extensions or external numbers	Follow Me
Parking	Park calls on hold for pickup by another extension	Parking
Queues	Load calls into queues to answer in join order	Queues
Ring Groups	Ring multiple extensions from one extension with an option to receive emails on missed calls	Ring Groups

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Conferencing

Feature	Description	Documentation
Conference	Voice/video conference calls, optionally PIN-secured Transfer calls in with interactive conference controls Show callers, manage volume, see talking status, options to kick/mute/unmute/deaf/undeaf members	Conference
Conference Center	Unlimited rooms with moderation, PINs, and recording	Conference Center

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Reports & Tools

Feature	Description	Documentation
Call Detail Records	Detailed call reports, exportable to CSV	Call Detail Records
Command	Execute commands and SQL queries via GUI	Command
Editor	Edit PHP, XML, and provisioning files	Editor
Extension Summary	Show activity per domain, such as misssed calls answered calls, no answer, inbound duration, outbound duration, amount of outbound/inbound calls and Average length of Conversation (ALOC) Export Summarized information as an CSV file	Extension Summary

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System Config

Feature	Description	Documentation
Authentication	Web interface with plugin support (LDAP, AD)
Configuration	While the admin configures the system in the web interface. The data is saved to the database and can optionally be deliverd to FreeSWITCH via XML files, or on demand from the database	Contacts
Contacts	Manage your contacts. Import from Outlook CSV Export contacts to your cell phone with QR Codes Additional features such as time cards and invoices that can be related to the contacts
Device Provisioning	Provision devices with contacts as phone directories Enable and disable vendors, Set memory, expansion (sidecars), and programmable keys Setup endpoints for Yealink, Polycom, Cisco, etc	Device Provision
Dialplan Manager	The dialplan is used to setup call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination	Dialplan Manager
Gateways	Gateways provide access into other voice networks These can be voice providers or other systems that require SIP registration. See Video	Gateways
Multi-Tenant	Domain based multi-tenant using subdomains e.g. red.pbxhosting.tld or blue.pbxhosting.tld	Multi-Tenant
Scalable and Redundant	Configurable for multi-master database replication, file replication, FusionPBX, and FreeSWITCH Multi-server distribution for enterprise scalability	Training
Manage Users/Groups	Manage permissions levels and users	Group Manager

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Advanced Features

Feature	Description	Documentation
Call Flows (Day/Night Mode)	To direct calls between two destinations. Direction can be displayed on phones BLF
Caller ID	Customize and support provider caller ID
Call Center	Create a robust call center environment	Call Centers
Dial by Name (*411)	Search extensions by first or last name	Dial by Name
Direct Inward System Access	Gives ability to call into the system, put in a pin code, and then call back outbound	Dialplan Details
Extensions	Create extensions for phone registration and options to send an email on missed calls to one or multiple contacts	Extensions
Fax Server	Send/receive faxes with advanced features	Fax Server
Hot Desking	Login to another phone device to become an extension temporarily or permanently Also know as hoteling or extension mobility
Inbound/Outbound Call Routing	Routes to receive or send calls in or out	Dialplans
IVR Menus (Auto Attendant)	Interactive voice prompts with TTS support	IVR Menus
Music on Hold	Allows multiple categories of music on hold that can be set globally or per domain. Can inject additional audio on intervals such as ‘Your call is very important to us please stand by’	Music on Hold
Operator Panel	A virtual panel that agents can drag and drop transfer calls. Set agents to available, on break, do not disturb and logged out	Operator Panel
Paging	Page extensions with optional password	Dialplan Details
Phrases	Use xml handler and xml from file system you can string together multiple voice files	Phrases
Provider Setup	Configure voice providers
Re-branding and Customize	With unprecedented customizability you can meet your needs or the needs of your customers. Customize themes, menus, and hundreds of theme adjustments	Support
Recordings	Create and manage personalized recordings	Recordings
Time Conditions	Time-based call routing with domain, global options and holiday presets	Time Conditions
Voicemail	Advanced voicemail with email and IVR	Voicemail
Voicemail to Email	Have voicemails sent to email	Voicemail to Email
Voicemail Transcription	Convert voicemails to text	Voicemail
WebRTC	Make/Receive video calls in a web browser	WebRTC

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Additional Features

This list is not exhaustive—FusionPBX offers many more capabilities. Stay tuned as we expand this documentation!